Frequently Asked Questions - Soclikes Company
General questions (18 questions)
Why do I need to buy your services?
Social media has become one of the fastest growing forms of advertising right around the world. Increasing your potential customer base makes promoting your product or service easy! The larger the target audience, the more chance there is of sales. Also You can watch video *Why Do You Need Facebook Likes & Instagram Followers?*
Do you have a secure payment system?
Yes, we are verified partners by 2Checkout payment platform. All transactions linked to the most secure payment system on the web "2checkout.com" Your financial security is our highest priority; the payment transfer is going through 2CO secured and encrypted connections. No credit card or bank details are stored in our server.
Is the purchase of followers/likes/comments secure and legal?
We promote your page to a wide range of people and they follow pages that they are interested in at their own will, which is totally safe and legal.
Will a social media platform know that I am using your services to increase my followers/likes etc.,?
No, we use the most appropriate speed of delivery to avoid any penalties from social platforms.
How long does it take to start the order after payment?
All orders will start within 1 - 6 hrs. Some services such as LinkedIn can start within 12 - 72 hrs, so we kindly ask You to be patient. Some time ( up to 30 min ) take our payment partner for fraud checking.
When your order is received, our team has to set up a campaign to promote your account in the most efficient and safe way. It takes some time to create the most appropriate promotional campaign for each individual order.
We realize how curious you are to see the results and we are doing everything we can to start your order as soon as possible.
When will my order be done ?
The completion time depends on the service you choose. If it is a social media platform, it depends on the number of likes, followers, views you order. We have to use the most appropriate speed of delivery to make sure your account won’t get any penalties. To get more information on the speed of delivery of your order, please contact our support team via 24/7 Live Chat or email.
Why haven't I seen any additional likes yet after a while?
Please give us at least 48 hours to kick off your campaign. Most orders are started in less than 12 hours, but your campaign may require special setup or extra work depending on your page type, the size of your order, and the nature of your request. If you feel it's been too long and you're getting impatient with us, shoot us a friendly email and we'll respond quickly. We'll take great care of you and will work as quickly as possible to get your order moving.
Can I run a Soclikes campaign alongside a third-party campaign?
Yes, but isn't recommended, we can work alongside a third-party campaign from another company or from Facebook, Instagram Ads. The reason it isn't recommended is it’s easy to confuse our work with the other company, or vice-versa. The majority of the issues we have with our customers are from confused customers who have multiple campaigns from several companies and are not sure which likes are coming from which. The fewer orders you have running simultaneously towards your page, the smaller the chance we'll be confused about which campaign is responsible for results.
How is this service different from cheaper solutions?
Our homepage has a good comparison between us and cheaper companies that offer a similar service. A condensed version of what is on our homepage is this: we have higher quality, we guarantee our work, we're here when you need to contact us, and we won't scam you. Cheaper companies that offer likes for pennies are often using software to create fans that disappear in a few weeks, and they are impossible to get ahold of. With us, you pay for quality.
Do you have bulk discounts for large orders?
Our pricing is as competitive as possible, and our discounts are designed for bulk sellers and resellers alike. At Soclikes, you're getting the best possible price for our service.
Please contact our managers via 24/7 support chat or email for further information and provide all details about Your intentions. After reviewing Your request we would be happy to provide the best price and create a custom offer for You.
I just placed my order, what comes next?
You will receive a confirmation email with an order number. Your order will start within 1 -12 hours, depending on the service You ordered. If you have any questions related to your order, please provide us with that number and we will give you an update on the status.
What information do I need to provide to place the order?
In payment form You can see 2 sections: email and url/username of account from Social media platform ( Instagram, Facebook, Spotify etc. )
So for successful campaign we just need your working email for communication and the link, username, post url, music track url etc., from a promotion account.
Do I have to provide you with login and password to my account?
No, you don’t. We just need your email and link to your account/post etc. for the start promotion campaign.
I want to buy more followers/likes/views to eat., then you have listed on the website, what should I do?
Please, contact our support team via 24/7 Live Chat or support email and they will create a custom order for you.
What type of fans/views/followers/users will I receive?
We advertise your page to a wide pool of people, you will receive fans/views/followers/users of different backgrounds and interests.
How can I cancel my subscription?
You can do it yourself by filling out a form “Cancel Your subscription (renewal) You would need to type in your email and subscription id, which you can find in the email at the top right after the name of the package.
If you have trouble finding it, please contact us via 24/7 Live Chat or via Email and we will cancel renewal for You shortly
If I encounter any issues, how can I reach you?
Our support team is available 24/7 via email and Live Chat.
I have questions that are not answered here, how can I contact you?
You can contact us 24/7 here or Live chat. Also we have a contact form on our website and support email on the Top of this website.
Services related questions (17 questions)
Can you work with a page that has restrictions enabled?
We strongly recommend removing any page restrictions (whether it be country or age restrictions) from your page prior to placing your order. If you have any restrictions in place, you may receive significantly less fans than you paid for, which we are not responsible for. If you must have your restrictions enabled, please email us before placing your order to discuss with us.
Can you work with a Facebook page that is not allowed on Facebook Ads?
Yes. We work independently of Facebook Ads, so if you have a company that isn't allowed on Facebook Ads (e-Cigarettes, Adult entertainment, etc), we can help you grow it.
Do you do work with personal Facebook accounts too?
Yes, but it's not possible to get likes for a personal Facebook profile. You'll have to enable the "Follow" button on your Facebook profile, and then click "Followers" at the top of this page to order Facebook followers.
What do I put in the section username?
It depends on the service, if you order followers/subscribers then it’s the name of the account (url to your account or just username as @ronaldo )
If it’s likes/views/comments on post or video then it will be the url to the post where you want them to be delivered. If you are confused, you can always contact our 24/7 Live Chat and ask for help.
Will followers engage with my page? Like my posts, leave comments or any actions?
We cannot guarantee you that they will engage with your posts, but if the content on your account is interesting and relevant to their interests I am sure they will.
Does my account have to be public to receive the order?
Yes, your profile has to be set to the public in order for us to deliver the service.
I am not satisfied with the followers/likes/comments I received. Can you remove them?
All services are final, there is no way the services can be removed.
Can I split my order between multiple accounts or posts?
Yes, most of the time you can. Some services have the minimum number of likes/views/comments we can deliver per post. Please, contact our support if you need more information on a specific service.
Daily, Weekly, Monthly Packages. What is it?
This is a subscription with full promotion that will be auto renewed every day/week/month depending on the package you bought until canceled. You can always cancel your subscription just to contacting our support team
Will I get the number of likes/followers/comments mentioned in the package for each post?
No, the number of likes/followers/comments you see in the package is the total number you will receive within a day/week/month. Although, you have an option of splitting it between your posts. In order to do that, please contact our support team via Live chat or Email and provide links of the posts between which you would like to split your package.
For the Instagram package you have a personal account where You can order likes/comments for any posts at any time.
What if I bought a package and I want to publish a new post, can I get likes/views/comments there as well?
Yes, you definitely can. Please, provide us with a link to your new post in 24/7 Live Chat and we will deliver the service to your new posts as well. *if you still have unused likes/views/comments available.
Can I have a package for just one day/week/month instead of the recurring subscription?
Yes, you can! Just let us know after you place your order that you want to cancel the auto renewal and we will deactivate it. You will receive the services from the package once and you won’t be charged again.
Do you have target service?
Yes, we do, but it is subject to availability. Please contact us via 24/7 Live Chat or support email to know the availability of the countries or target services you want.
I provided the link to the account instead of the post, what should I do?
Please, contact our support team via Live Chat as soon as possible and provide the correct link of post/track etc.
What if I cannot log in to the LinkedIn/Twitter account I purchased?
The replacement of the blocked accounts or the accounts that require verification is available within 48 hours from the moment you received the accounts.
If you are asked to confirm the email, please log in to the email associated with the account and follow the steps you see in the email.
Log in information to access associated emails is also provided.
Payment questions (5 questions)
If I am not satisfied with an order, can I get a refund?
In case a client decides to stop any order, a refund is impossible, as we spend money on accounts and links promotions, and cannot just stop any order without financial losses from our side.
I placed the order by mistake, can I get a refund?
If their order wasn’t processed yet, then yes you can. If the order already went in work, You need to contact our 24.7 Live Chat as soon as possible and let us know about payment.
My payment is not going through, what should I do?
You can contact your bank and make sure they do not block the transaction. If that’s not the issue please, contact our support team via 24/7 Live Chat or support email.
Can I pay with cash apps?
No, you need to have a credit/debit card to make the payment. You can also pay with PayPal, bitcoin and ethereum.
What if any of these accounts suspended/blocked or required security verification, such as email/phone, what is the process?
In case you are unable to log in please let us know within 48 hours of receiving and we will replace the accounts. If while logging in it asks you to confirm your email or verify your account, please log in to the email account (it is provided for you to use as well) and use the verification code sent to the email.
I still have questions that have not been answered in this section, how can I contact you?